Role: Product Support Executive-Hindi
Experience: 0 3 years
Location: Coimbatore
Salary: 20000 to 28000
Job Description
We are looking for a proactive and customer-focusedProduct Support Executive- Hindito assist customers with product-related queries, troubleshooting, and guidance. The ideal candidate should have strong communication skills in Hindi and a passion for helping customers.
Key Responsibilities
- Handle inbound and outbound calls to support customers with product-related questions.
- Provide clear, accurate, and polite assistance regarding product usage, features, and troubleshooting.
- Record customer interactions, issues, and resolutions in the system accurately.
- Coordinate with internal teams (technical, sales, field support) for quick issue resolution.
- Follow up with customers to ensure issues are resolved and customer satisfaction is achieved.
- Guide customers through processes such as installation, activation, or service requests.
- Maintain daily call logs and meet customer support performance metrics.
- Escalate unresolved issues to the appropriate department as per guidelines.
- Ensure high levels of customer engagement and maintain professionalism at all times.
Skills & Requirements
- Strong communication skills inHindi(mandatory).
- Additional fluency in Tamil or English is a plus.
- Good listening skills and customer-handling ability.
- Basic understanding of customer service/product support operations.
- Ability to troubleshoot simple product issues and explain solutions clearly.
- Basic computer skillsMS Office, CRM tools preferred.
- Freshers with good communication skills are encouraged to apply.
Contact: 9384819334
Mail ID: [Confidential Information]
