Product Support Executive

RESPONSIBILITIES:

• Respond to customer inquiries and provide timely, accurate technical support for products or services.
• Troubleshoot and resolve product-related issues through email, phone, or chat support.
• Document issues and resolutions in the support ticketing system.
• Collaborate with product and engineering teams to escalate and resolve complex issues.
• Educate customers on product features, updates, and best practices.
• Monitor support metrics and contribute to improving customer satisfaction.
• Conduct product demos or training sessions as needed.
• Assist with user onboarding and product configuration.
• Stay updated on product changes and enhancements to provide accurate support.