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sampoorna consultants

Product Support Engineer

sampoorna consultants
Pune, India
2-8 Years
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Job Description

Key Responsibilities

  • Follow system support guidelines and prioritize faults to meet SLAs.
  • Investigate/reproduce system/network issues.
  • Lead Root Cause Analysis reports post-event.
  • Execute system configuration changes within given access rights and approval.
  • Handle and clear assigned Trouble Tickets.
  • Provide technical expertise and assist in documentation.
  • Participate in technical discussions to improve network performance.
  • Handle second-level service problem restoration and emergencies.
  • Analyze traffic, tune solutions, and present results to customers/account managers.
  • Create knowledge base articles and develop feedback mechanisms.
  • Collaborate with other Technical Support Engineers and share best practices.

Essential Skills/Qualifications

  • Telecom support experience preferred; product support experience is a plus.
  • Scientific degree with 2-8 years of technical support experience in software/telecom.
  • Strong Unix/Linux administration and troubleshooting skills.
  • Expertise in TCP/IP, networking (OSI layers 2-7), and network analysis (Wireshark, tcpdump, etc.).
  • Linux System Administration/DevOps with deployment and automation emphasis.
  • Experience with SQL, RDBMS, LDAP, Public/Private Clouds, and Virtualization (AWS, OpenStack, VMWare).
  • Understanding of CI/CD, Ansible, Jenkins, and DevOps concepts.
  • Excellent communication and interpersonal skills with a problem-solving mindset.

(ref:hirist.tech)

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Telecom
Employment Type:
Full time

About Company

sampoorna consultants

Job ID: 149085129

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Last Updated: 11-06-2026 01:58:24 PM
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