Product Support Engineer

Key Responsibilities

• Provide product support to users of HighRadius applications and own reported issues through resolution, adhering to SLAs
• Deliver an exceptional customer experience by collaborating with internal and external stakeholders
• Contribute to best practices for HighRadius Support services
• Understand application troubleshooting processes to ensure successful issue resolution
• Learn and stay updated on product features to support and educate clients
• Follow quality and process compliance to ensure consistent, high-standard delivery
• Prioritize tickets dynamically and manage multiple tasks simultaneously
• Work collaboratively in rotational shifts, empathizing with client situations and providing quick resolutions or workarounds
• Communicate issues and resolutions clearly with internal teams and clients