Develop tools and automation for diagnostics and debugging, streamlining processes and enhancing support efficiency.
Apply subject matter expertise in Google's AI-driven ad products, with a focus on Performance Max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.
Utilize data analytics to identify recurring issues and their root causes, driving operational enhancements and improving product adoption among key clients.
Work closely with Product and Engineering teams, providing crucial feedback to refine features, improve user experience, and address customer pain points.
Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
Minimum qualifications:
Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
Experience with Data/SQL and web technologies.
Experience project managing and delivering technical solutions
Ability to work flexible non-standard working hours in line with customer requirements.
Preferred qualifications:
Experience in business analysis to conduct analytics, develop dashboards, and make recommendations
Experience working in technical product/cloud support/Quality Engineering/Site Reliability Engineering (SRE).
Experience using Google Ads or other online advertising solutions and the media/tech landscape.
Experience in technical troubleshooting or customer support in a tech organization. Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
Experience in solving issues and developing tactical perspectives on customer-focused solutions.
Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions.
