Product Support Associate - Biotech & Life Sciences

Location : New Delhi

Company Description

BTL Biotechno Labs Pvt Ltd is committed to supporting the Indian scientific community by providing them top-notch products to boost their research. Headquartered in Delhi, , the company specializes in providing high-quality research products and expert technical support. Representing renowned manufacturers of life science research products globally, BTL caters to diverse needs across human health, agriculture, biopharma, animal health, forensics, and more. Its extensive product range includes antibodies, biochemicals, ELISA kits, molecular biology tools, cell culture reagents, gene editing tools, and custom services, aiming to be a comprehensive solution provider for innovation-driven organizations.

Role Description

We are looking for a Proactive, competent, and organized individual from Biotech Background to join our team as a Product Support Associate in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team.

This role does not include lab work but this role blends science with customer interaction, technical support, and coordination perfect for someone who wants to stay close to the subject without working at the bench.

Job description

Prepare and send quotations using software/Excel; update pricing based on product value, category, and management-defined margins.

Maintain a quotation database, ensure timely follow-ups, and communicate effectively with customers.

Identify new prospects in the market and expand the company's customer base as well as product portfolio.

Coordinate with internal departments and suppliers to ensure accurate product listings, datasheets, and pricing.

Prepare purchase orders

Prepare all necessary documents for tenders, annual rate contracts, and customs clearance.

Plan and execute scientific marketing activities, workshops, technical meetings, and customer engagement initiatives.

Provide pre- and post-sales technical support, including training and discussions with clients.

Education and Skills

Master's degree in Biotechnology.

Experience preferred.

. Strong theoretical knowledge of science and biotechnology.

Experience with MS Office.

Basic Mathematics skills required.

Having the ability to work under deadlines.

Ability to prioritize assigned workload.

Ability to manage time effectively, to prioritize and complete tasks required

Good communication skills, telephone manners, and tone