Job Description
Position Overview
Role: Associate Support Engineer
Location: Hyderabad, India (On-Site/Hybrid)
Experience Level: Entry Level (1-2 Years)
Shift: Rotational (24x7 Global Support Model)
The Opportunity: Are you fascinated by how global supply chains, manufacturing floors, and financial systems connect in the cloud We are looking for an analytical and customer-focused Associate Support Engineer to join our Global Support Center in Hyderabad.
In this role, you will be the first line of defence for our flagship Infor Enterprise CloudSuites. This isn't your standard IT troubleshooting job. You will develop a highly sought-after Techno-Functional skillset. This means you won't just look at code and APIs; you will understand the business processes behind them. You will learn how a manufacturing delay impacts a financial ledger, and how to troubleshoot the cloud architecture, Business Object Documents (BODs) , Business Data Entities (BDEs), and APIs (REST, Micro services) that tie it all together.
You will get hands-on experience with modern cloud platforms while developing world-class enterprise communication skills, supporting global IT administrators and business leaders.
What You Will Do (Key Responsibilities)
Dual-Mindset Problem Solving: You can zoom out to understand the business impact (the Functional) and zoom in to read the error logs (the Technical).
* Techno-Functional Troubleshooting: Act as the primary technical point of contact for global enterprise customers experiencing issues within Infor Enterprise CloudSuite modules, including Planning, Manufacturing, Warehousing, Sales, Purchasing, Inventory, and Finance.
* Integration Diagnostics: Investigate data sync failures and API/BOD/BDE payload errors between the core ERP and specialty edge solutions like PLM (Product Lifecycle Management), Localized Services (Local.ly Services), Supplier Exchange, and Factory Track/Barcode systems.
* Platform Technology Mastery: Learn and support the underlying Infor platform components, including troubleshooting Business Intelligence (BI) dashboards and the Data Fabric layer that connects the ecosystem.
* Process Mining / Gen AI/ RPA/ IDP Automation Diagnostics:Learn and support the underlying Technological platform components.
* Log Analysis: Read and interpret cloud infrastructure logs, application error traces, and JSON/XML payloads to isolate whether an issue is a functional configuration error or a technical backend failure.
* Clear Communication: Translate complex techno-functional findings into clear, concise, and empathetic updates for customers (ranging from Warehouse Managers to IT Directors) in global English.
* Cross-Functional Collaboration: Package heavily researched, well-documented tickets to escalate complex bugs or cloud infrastructure issues to our CloudOps and Core Engineering teams.
What You Bring (Qualifications & Skills)
Education & Experience:
* B.Tech / B.E. in CSE/IT/ECE/ EEE/ Industrial/Production Engineering or B.S. in Electronics (Recent graduates or 1-2 years of experience).
Technical & Functional Foundations:
* Business Acumen: A basic conceptual understanding of business operations (e.g., what a Supply Chain is, basic manufacturing flows, or foundational accounting) is a massive advantage.
* The Web & APIs: Solid understanding of how systems communicate (HTTP/HTTPS, REST/SOAP APIs, JSON, XML).
* Database Basics: Ability to write and understand SQL queries to search, filter, and trace data discrepancies.
* Cloud Concepts: Basic knowledge of Cloud platforms and SaaS architecture.
Preferred skills and experience:
* Platform & Programming: AI/ML, RPA, Python language understanding and its application
* Bonus points for relevant internships/projects in ERP systems/ Integrations
Core Competencies (The Soft Skills):
* Global Communication: Excellent written and verbal English skills. You can explain a technical problem without using confusing jargon.
* Adaptability: Willingness to work in a dynamic 24x7 environment, including rotating shifts (Morning, Afternoon, or Night) to support our global customer base.
* Dual-Mindset Problem Solving: You can zoom out to understand the business impact (the Functional) and zoom in to read the error logs (the Technical).
Why Join Us
* The Ultimate Training Ground: You will build a rare and highly lucrative hybrid skillset—mastering both Enterprise ERP business logic and modern Cloud/API architecture.
* Global Exposure: Work daily with Fortune 500 clients across different continents, helping them run their core business operations.
* Competitive Compensation: Attractive base salary with comprehensive health benefits and shift allowances for non-standard hours.
* Recognition within Product Company and Global Customer base
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit [1] www.infor.com
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Our Values
At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the [2] FAQ section.
Fraud Awareness
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References
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2. https://www.infor.com/about/careers/faq
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4. https://www.infor.com/about/privacy
