CAE is a hightechnology industry leader in digital immersion, providing innovative solutions that help make the world a safer place. Our Flight Services division delivers advanced software solutions to more than 150 airline customers globally.
In This Role, You Will
- Act as Second Level Support for global customers within the Flight Services organization, specifically supporting Crew Manager product solutions.
- Analyze, replicate, and resolve medium to highly complex issues across application, environment, database, and network layers in a highavailability environment using advanced diagnostic tools.
- Provide support for both frontend and backend applications, and recommend bestpractice approaches for system usage and maintenance.
- Liaise with crossfunctional teamsDevelopment, Product, Account Teamsto ensure proper prioritization and resolution of service requests and maintenance issues.
- Serve as primary problemresolution contact for assigned airline accounts.
- Apply technical expertise across Windows Server, UNIX/Solaris, Citrix, Oracle, PL/SQL, RDBMS scripting, and UNIX shell scripting to resolve complex issues.
- Work under general supervision, with decisions periodically reviewed.
- Participate in a 247 OnCall rotation for critical or highseverity incidents.
- Contribute to team success and organizational impact through your decisions and troubleshooting.
- Provide training to colleagues and new hires as required.
- Engage in additional tasks or projects across the company as needed.
Minimum Qualifications
- Bachelor's degree or higher.
- 35 years of Customer Support experience.
- Strong analytical and troubleshooting mindset.
- Familiarity with Windows and UNIX (Solaris) operating systems.
- Knowledge of:
- PL/SQL
- Oracle database
- UNIX shell scripting
- Linux OS
- Windows OS
- Excellent verbal and written communication skills in English.
- Strong organization, multitasking, and workloadprioritization skills.
- Airline/Crew Management domain experience.
- AWS knowledge.
Preferred Qualifications
- Background in C++ and Java coding.
About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
Regular
Equal Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email [Confidential Information] if needed.
Data Privacy
Privacy Statement | CAE
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
