Product Specialist

We are urgently hiring for Project Coordinator for our corporate client in Ahmedabad.

Job Title: Sales & Implementation Coordinator

Department: Operations / Sales Support

Reports To: Ops Lead

Location: Ahmedabad Office

Employment Type: Full-Time / Salary

Shift:- 6:30 PM to 03:30 AM

Position Overview

The Sales & Implementation Coordinator serves as the operational bridge between our sales

team, payment processors, hardware providers, and field technicians. This fast-paced,

high-impact role ensures a seamless transition from deal submission through installation and

early-stage customer success. The ideal candidate is highly organized, detail-oriented, and

comfortable managing multiple moving parts across departments and external partners.

Key Responsibilities

1. Deal Intake & Documentation

Review submitted deals from the sales team for accuracy and completeness.

Ensure all required documents, including signed order forms, agreements, and

supporting materials, are received and properly saved to CRM.

Maintain deal tracking and reporting via CRM and communicate status updates to

relevant stakeholders.

2. Application & Onboarding Coordination

Submit new merchant applications to backend processors.

Track the progress of underwriting and onboarding to ensure timely completion.

Serve as the main liaison between internal teams, processors, and the customer during

this stage.

Proactively resolve issues or missing documentation that could delay approval or setup.

3. Installation Scheduling & Coordination

Forward approved site details, VAR sheets, and site surveys to the hardware provider.

Coordinate with technicians, hardware vendors, and customers to schedule installation

dates and times.

Maintain and oversee the company's installation calendar.

Arrange hardware shipments and confirm delivery prior to the scheduled installation.

4. Pre-Install Readiness

Verify that all necessary hardware, software, and networking equipment are dispatched

and received.

Confirm that field techs, remote support staff, and customers are aligned on installation

logistics.

Ensure technical support resources are assigned and available on the scheduled date.

5. Post-Installation Follow-Up

Conduct courtesy calls to merchants after installation to confirm satisfaction and address

any immediate issues.

Document merchant feedback and report any open concerns to the technical or

customer success teams.

Facilitate the handoff of the merchant account to the Customer Success team

approximately 30 days post-installation, ensuring all technical and processing aspects

are stable.

Skills & Qualifications

2+ years experience in project coordination, implementation, or operations (preferably in

payments, POS systems, or SaaS).

Strong organizational /and time-management skills with the ability to manage multiple

projects simultaneously.

Excellent communication and interpersonal skills for working with both customers and

internal teams.

Proficiency in CRM and project management tools (e.g., Salesforce, Asana, Notion, etc).

Basic understanding of POS systems, payment processing, or retail technology

preferred.

Familiarity with convenience store and gas station operations preferred.

Trilingual (English, Gujarati, Hindi) required.

Attention to detail and ability to document and track milestones accurately.

Performance Metrics

Average time from deal submission to installation.

On-time installation rate.

Merchant satisfaction (post-install follow-up score).

Reduction in rework or missing documentation incidents.

Smooth handoff rate to Customer Success with minimal open issues.