Product Services - Analyst

JOB SUMMARY AND RESPONSIBILITIES

• Be a part of a dynamic team within Transaction Banking Operations in support of new products being developed for global business
• Cultivate a data driven decision making culture for the organization, such as using data to identify inefficiencies and risks that drive critical investment decisions
• Help develop automation plans for end state metrics defined by the business and support team to become BI / AI center of excellence for the Operations organization
• Ensure our operations team feels empowe'red, efficient and heard as the team helps shape how new products and features get launched.
• Work alongside key stakeholders such as Compliance, Legal, Engineering and Risk in the implementation of new products and services to deliver TxB Roadmap and Business targets
• Identity data requirements and partner with Engineering to stand up real time (or close to real time) KPI and KRI framework and reporting

SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

BASIC QUALIFICATIONS

• bachelors degree with 3+ years of professional and relevant experience in Operations and Operations management
• Experience in Project Management and process re-engineering
• Experience in participating in the Software Development Life Cycle leveraging Agile Methodology tools, in a BA and SME capacity. Skills include including Requirements Documentation, Business Analysis, Testing and Production Go-Live Governance
• Understanding of AI / BI / RPA.
• Proven analytical skills, problem solving ability, and a control mindset paired with meticulous attention to detail
• we'll-developed organizational skills
• Ability to work across regions and functions, preferably in the Financial Services industry
• Attention to detail and ability to work within tight timelines to deliver practical solutions

PREFERRED QUALIFICATION

• Experience in change management, process re-engineering or product/feature launches
• Candidate must be proactive, enthusiastic and team oriented
• Experience in Transaction Banking, Client Implementation and Onboarding, Client Servicing and Payment Processing Servicing
• Familiarity with project tracking tools like JIRA or Confluence
• Able to adapt to changes and new challenges
• Strong written and verbal communication skills
• Strong leadership skills to influence and drive deliverables
• Able to oversee people, processes, and functions
• Lean Six Sigma certification or exposure to process improvement frameworks