Job Description
About The Organization
The Industrial sector is the most extensive in our portfolio, comprising 9 companies serving distributors, manufacturers, and field service organizations. From B2B e-commerce and CRM to logistics, dispatch, field service management, and pricing optimization, these products power critical operations for industrial enterprises across North America. Our GCC drives backlog execution, AI adoption, and product delivery across this high-complexity sector.
About The Role
Product Owner Industrial is the tactical engine for the Industrial sector. This role focuses on translating complex industrial workflows — shipping logistics, distributor CRM, and field service management — into actionable development tasks that empower industrial distributors and field technicians.
You will own execution across areas such as CRM/sales analytics, B2B e-commerce, field service management, logistics/fleet/dispatch), HVAC workflows, pricing optimization, and industrial CRM.
SECTOR SCOPE
Industrial: Managing field service management platforms, pricing optimization tools, shipping and distribution logistics, and industrial-specific e-commerce solutions.
Key Responsibilities
Industrial Workflow Translation: Digitize manual processes in shipping, distribution, and field technician coordination into clear, implementable user stories with robust acceptance criteria.
Feature Prioritization: Work with company leads to prioritize field-first features that solve immediate pain points for technicians, warehouse managers, and distributors.
Reliability Engineering: Ensure technical updates maintain the high uptime and reliability standards required in industrial environments; define non-functional requirements for performance and scalability.
Sprint Operations: Lead all agile ceremonies across Industrial product teams — planning, grooming, review, and retrospectives; manage inter-team dependencies and release timelines.
Customer Proximity: Engage with field technicians, dispatchers, and pricing analysts to keep backlog priorities grounded in real operational needs.
AI & Automation: Identify and scope AI-driven opportunities — predictive dispatch, smart pricing, automated field reporting — aligned with sector strategy.
CORE TECHNICAL COMPETENCIES
Industrial Workflow Mapping: Expertise in documenting and digitizing complex manual distribution and shipping processes into software requirements.
Field Service Coordination: Technical understanding of mobile field service application requirements, including offline capabilities.
Distributor CRM Architecture: Experience with data structures and CRM workflows specific to industrial distribution hubs.
Cross-functional Coordination: Bridging the gap between field technicians, back-office distribution hubs, and engineering teams.
Agile Backlog Grooming: High proficiency in maintaining a prioritized, high-velocity backlog in a diverse and complex technical environment.
What You Bring
6–8 years of experience as a Product Owner in enterprise or industrial B2B SaaS
Strong domain familiarity with at least one of: distribution, field service management, logistics, B2B e-commerce, or industrial CRM
Proven ability to manage large, complex backlogs across multiple products or modules simultaneously
Agile/Scrum certification preferred; proficiency in Jira or Azure DevOps
Experience with ERP/CRM integrations and API-driven enterprise architectures
