Product Owner

Drive the successful execution of product roadmap initiatives by collaborating closely with stakeholders and cross-functional development teams. This role focuses on gathering, refining, and prioritizing requirements to ensure clarity and alignment throughout the product development lifecycle, from concept to release.

Act as a key liaison between stakeholders and the development team, maintaining a well-organized and prioritized product backlog. Ensure that requirements are clearly understood and actionable, enabling smooth communication and efficient delivery of high-quality solutions.

Partner with Product Managers and other Product Owners to refine the backlog, proactively identify scope changes or potential challenges, and take timely action to address evolving business needs.

Team: This role is within the Product Innovation Team and is part of the Product Management department.

Work arrangement:

Because we are more interested in what you bring to our team than where you are located, you can work from anywhere. International travel will be required from time to time.

Who you will be working with:

Director of Product

Product Lead

Product Managers

Product Owners

Customer Experience Team

Customer Success Team

Software Development Team

Our Clients (internal and external)

Our Shareholder

Our Partners

Requirements

How do you get to contribute to the business

Supporting the execution of roadmap initiatives within the agile framework, including day-to-day management of the backlog and clear requirements that match stakeholder needs:

Clear Requirements Creation of both user and functional requirements to breakdown roadmap initiatives into epic and user stories alongside clear Acceptance Criteria to ensure understanding from the Dev and QA teams.

Stakeholder Engagement Engage with internal & external stakeholders to gather feedback and confirm requirements before build, with follow ups post-release.

Backlog Refinement Collaborate with the Product Manager to prioritise the backlog items to ensure strategy alongside roadmap and capacity plan

Agile Ceremonies Active participation in regular meetings with the development teams to ensure smooth coordination with the development team and project progress.

Domain Knowledge Maintain a good level of domain knowledge

Release Testing Work with the Development & QA team to ensure that product features meet the agreed-upon requirements and quality standards before release.

Product Documentation - Creation and maintenance of product documentation, such as user guides, feature specifications, and release notes.

Supporting the Product Managers in the roadmap strategy:

Product Discovery Understands the value proposition of products within domain and can articulate the problems solved.

Research & Development Support in conducting user research, market analysis, and competitive analysis to inform product decisions

Product Go-To-Market Clearly articulate key product features, launch timelines & adoption strategy

Customer-Centric Exhibit the ability to demo the product to stakeholders, tailoring demonstrations for internal/external audiences.

Release Sign-off Support the Product Manager with necessary product demos to ensure the requirements are met and the release is of good quality before shipping

Collaboration with the wider business to provide product expertise and gain further understanding of customer needs and market opportunities:

Communicate effectively with the business and stakeholders at all levels

Provide Training materials to support the wider business with understanding of the product/feature

Job Role:

Accountabilities_Success Measures

Product Execution

1) Clear Requirements Creation of both user and functional requirements to breakdown roadmap initiatives into epic and user stories alongside clear Acceptance Criteria to ensure understanding from the Dev and QA teams

1. 1) Each requirement has clear information regarding the user and acceptance criteria Developers & QA can understand the scope

2) Stakeholder Engagement Engage with internal & external stakeholders to gather feedback and confirm requirements before build, with follow ups post-release.

1. 2) Regular collaboration with PMs, POs & additional stakeholders to understand requirements & the value behind these.

1. Work with internal & external stakeholders to support following post-release of development work

3) Backlog Refinement Collaborate with the other Product Owners & Product Manager to prioritise the backlog items to ensure strategy alongside roadmap and capacity plan

1. 3) Regular collaboration with the PMs & POs to ensure that the correct requirements are prioritised in a way that enables the execution of the roadmap.

1. Utilise existing JIRA platform to ensure the creation & upkeep of prioritised backlog.

4) Agile Ceremonies Active participation and lead regular meetings with the development teams to ensure smooth coordination with the development team and project progress.

1. 4) Regular attendance and key participation in all Agile Ceremonies, adhering to flydocs LeSS Framework & Ways of Working.
2. Open to providing & receiving feedback, and clearly actioning these points.

5) Domain Knowledge Maintain a good level of domain knowledge

1. 5) Support the Product Team and wider business with domain knowledge and the creation of:
2. a) Good Practise guidelines
3. b) Training Webinar/Demo
4. c) FAQ & Troubleshooting guides

6) Release Testing Work with the Dev & QA team to ensure that product features meet the agreed-upon requirements and quality standards before release

1. 6) Support sign off (with the PM & dependant PO) on all releases within domain/product area.
2. Attend Team Sprint Reviews.

7) Product Documentation - Assist in the creation and maintenance of product documentation, such as user guides, feature specifications, and release notes.

1. 7) Support creation of user-centric documentation, including
2. a) User Guides
3. b) Feature specs
4. c) Release Notes

Active input into flydocs Content & Knowledge Hub.

Strategic Roadmap

1) Product Discovery Understands the value proposition of products within domain and can articulate the problems solved.

1. 1) Clearly articulate key value & benefits of the product, able to demonstrate a problem-focused mindset

2) Research & Development Support in conducting user research, market analysis, and competitive analysis to inform product decisions

2) Support the Product and BI teams with Research and Development

3) Product Go-To-Market Clearly articulate key product feature & launch timelines

3) Ability to clearly describe key product features to internal & external stakeholders.

Clear understanding of delivery/launch timelines.

4) Customer-Centric Exhibit the ability to demo the product to stakeholders, tailoring demonstrations for internal/external audiences.

4) Demonstrate the product to specific audiences, ensuring this targets key value benefits for the customer/stakeholder.

5) Release Sign-off Support the Product Manager & Product Owner with necessary product demos to ensure the requirements are met and the release is of good quality before shipping

5) Ensure that all Release Sign-off tasks are completed for each new product or initiative

Collaboration with the Wider Business

1) Communicate effectively with the business and stakeholders at all levels

1) Positive feedback

2) Provide Training materials to support the wider business with understanding of the product/feature

2) Creation & upkeep of training materials

Other

• Occasional travel is required, with overnight stays where applicable
• To apply all skills to deliver any other accountabilities as required by the organisation
• To suggest process, systems and service improvements
• Supporting Product related queries and issues with the wider business and appropriately feeding urgent priorities to the Product Owner
• Policy and procedurally compliant.
• Communicating effectively with partners and customers to always positively present flydocs