Product Operations Intern

About us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication. Read our growth story.

About the Role

We are looking for a Product Operations Intern to support the day-to-day operations of our CQA pod. In this role, you will work closely with Product, Sales, Engineering, and Customer Success to ensure ongoing deals, pilots, and POCs run smoothly. This is an excellent opportunity for someone who wants to learn how product teams operate in a fast-moving environment.

Key Responsibilities

• Track ongoing deals, pilots, and POCs, ensuring milestones are met and blockers are resolved on time.

• Collect structured client feedback post demos and pilots synthesize insights for the Product team.

• Support research and information gathering on product usage, competitor offerings, and market trends.

• Maintain weekly status reports & dashboards to track POC success, deal movement, and operational KPIs.

• Act as a coordination bridge between Sales, Product, Engineering, and Customer Success for smooth execution.

• Help streamline feedback loops and operational processes across teams.

What We're Looking For

• Strong communication and coordination skills.

• Ability to organize information, follow up proactively, and manage multiple workstreams.

• Basic familiarity with Excel/Sheets bonus if you can use dashboards or reporting tools.

• Interest in product operations, customer workflows, or SaaS environments.

• A self-starter with a willingness to learn and take ownership.

Benefits

• Hands-on exposure to Product, Sales, and Delivery workflows.

• Opportunity to work closely with cross-functional teams.

• Fast-paced learning environment with real responsibilities.

• Potential to convert into a full-time Delivery/Support role after 2 quarters, based on performance.