Key Responsibilities
- Lead client onboarding initiatives, conducting product walkthroughs, and overseeing account setup to ensure a seamless and high-quality client experience.
- Serve as the primary client liaison, proactively addressing issues, providing strategic guidance, and escalating critical matters as necessary.
- Collaborate with cross-functional teams to drive feature launches, gather actionable feedback, and support pilot programs and strategic initiatives.
- Oversee CRM management, ensuring data accuracy, generating insightful reports, and supervising subscriptions and renewals.
- Develop and execute client retention strategies, including regular check-ins, business reviews, and identification of growth and upsell opportunities.
About Company: MiM-Essay is one of the world's leading education consulting groups, specializing in helping students gain admission to the best business schools globally. We have experienced exponential growth over the last few years and are valued at over 35 million USD (300+ crores). Additionally, we have a sister company, MentR-Me, which is a free-to-use, one-stop study abroad platform offering students free assistance to achieve admission to their dream schools. We have successfully assisted over 7000 students in gaining admission to top business and engineering schools such as MIT, Cornell, LBS, NUS, HEC Paris, UC Berkeley, and more.
