Product Onboarding / Implementation Manager
Location: Gurugram
Timing: 06 PM - 03 AM (US Business Hours)
Experience: 4 - 8 years
Function: Product Onboarding / Implementation / Customer Success
Industry: AI SaaS | B2B
About Spyn
- eSpyne is redefining how automotive dealerships present, sell, and service vehicles online. Our AI-powered platform transforms dealer operations through visual merchandising and conversational AI, enabling faster go-lives, higher conversions, and smarter engagement at scale
- .We help dealerships
- :Instantly enhance vehicle imagery with AI-generated background
- sCreate immersive 360 spin
- sProduce AI-driven descriptive video
- sDeploy AI Voice Agents for Sales & Service that speak to customers, capture leads, and run outbound campaigns via VoI
P
Trusted by leading dealer groups globally, Spyne sits at the intersection of AI, automation, and automotive retai
l.
Role Overv
iewAs a Product Onboarding / Implementation Manager, you will own the end-to-end onboarding experience for dealership customers - ensuring a fast, frictionless transition from contract to go-live. You'll work cross-functionally with Sales, Product, Engineering, and Support to translate complex AI products into simple, value-driven outcomes for custome
rs.This role is critical to converting pipeline into live revenue and long-term customer succe
ss.
What You'l
- l DoOwn and drive end-to-end onboarding and implementation for new customers, from kickoff to successful go-
- liveAct as the primary point of contact for dealerships during onboarding, setting clear timelines, expectations, and success met
- ricsConfigure and launch Spyne's AI solutions includ
- ing:Visual merchandising workflows (AI backgrounds, 360 spins, vid
- eos)AI Sales & Service Voice Agents and VoIP integrat
- ionsPartner closely with Sales for smooth handovers and with Product/Engineering to resolve implementation dependen
- ciesProactively identify risks, bottlenecks, and blockersand drive them to clo
- sureEducate customers on product capabilities, best practices, and operational workf
- lowsTrack onboarding health, timelines, and readiness using structured reporting and RAG st
- atusCapture customer feedback and implementation insights to influence product improvements and process automa
- tionContinuously optimize onboarding playbooks to improve speed, quality, and scalabi
lity
What We're Lookin
- g For4 - 8 years of experience in Product Onboarding, Implementation, Customer Success, or Technical Account Management in a SaaS enviro
- nmentStrong experience working with B2B customers, ideally in Automotive, Martech, Adtech, or AI-driven plat
- formsAbility to understand and explain technical products in simple, business-oriented
- termsProven track record of managing multiple implementations simultaneously with tight time
- linesExcellent stakeholder management and communication skillsboth internal and ext
- ernalHighly organized, data-driven, and comfortable operating in a fast-scaling enviro
- nmentExperience with CRM, onboarding tools, or project management platforms is a
plus
Nice t
- o HaveExposure to AI products, automation, or voice/telephony s
- ystemsExperience working with automotive dealerships or dealer
- groupsStartup or high-growth SaaS expe
rience
Why Joi
- n SpyneWork at the forefront of applied AI in automotive
- retailHigh-impact role with ownership and visibility acros
- s teamsOpportunity to shape onboarding processes a
- t scaleFast-growing global customer base and ambitious growth
- roadmapCollaborative culture with room to innovate an
d build
