Job Title: Product Manager (CRM Experience)
Experience Required: 34 years
Location: Bengaluru
What You'll Do
- Define the Why: Immerse yourself in the world of credit unions. Conduct deep research to understand their workflows, data challenges, and unmet needs.
- Build the Roadmap: Develop and own the product vision, strategy, and roadmap from the ground up (0 to 1). You will decide what we build and when.
- Execute with Precision: Translate the product strategy into detailed requirement documents, user stories, and functional specifications.
- Lead the Cross-Functional Team: Partner closely with engineering and design to shepherd features from ideation through to launch and iteration in an agile environment.
- Be the AI Champion: Drive the integration of AI and machine learning to create a truly intelligent CRM that is predictive, automated, and incredibly easy to use.
- Measure What Matters: Define key success metrics and use data to inform your decisions, prioritize the backlog, and validate your hypotheses.
- Become the Voice of the Customer: Act as the primary advocate for our users throughout the entire product development lifecycle.
What We're Looking For
- Proven 0-to-1 Experience:3+ years of product management experience, with a demonstrated track record of taking a software product from initial concept to successful market launch, ideally within a B2B SaaS startup.
- CRM Expertise: You understand the core architecture, workflows, and challenges of modern CRM platforms (e.g., Salesforce, HubSpot, Zoho). You know what works, what doesn't, and why.
- Customer-Obsessed: You have a natural empathy for users and a toolkit of research and discovery techniques to uncover foundational problems.
- AI/ML Acumen: You have experience working on AI-powered features and can effectively collaborate with engineers to leverage data and models for magical user experiences.
- FinTech Passion (Bonus): Previous experience in the financial services or FinTech space is a strong plus.
- Scrappy & Resourceful: You are a master of navigating ambiguity, making decisions with imperfect information, and thriving in a fast-paced, resource-constrained startup environment.
- Exceptional Communicator: You can articulate a compelling vision and communicate complex ideas with clarity to both technical and non-technical stakeholders.
Why You'll Love Building with Us
- True Ownership: This is a greenfield opportunity. You will not be iterating on a legacy product; you will be creating it. Your decisions will directly shape the future of our company.
- Mission-Driven Work: Join a company with a clear and compelling purpose. The work you do will directly empower community-focused institutions that millions of people depend on.
- Unparalleled Impact: You will be at the core of our product, culture, and strategy from day one.
