Key Responsibilities:
End-to-End Product Ownership:
- Lead the full product lifecycle for assigned platform modules, from requirements gathering through design, engineering execution, and go-to-market strategy.
- Define product roadmaps and success metrics for integrations, APIs, sandbox environments, cross-product layers, and pricing models.
Strategic Vision & Execution:
- Collaborate with Senior Product Managers and cross-functional leaders to shape a cohesive, scalable product strategy that aligns with Sprinklr s broader goals.
- Act as a product consultant by engaging directly with key clients and stakeholders to understand business use cases and tailor the platform to address their needs effectively.
Data-Driven Decision Making:
- Utilize product usage data and market research toidentifycustomer pain points, usage trends, and opportunities for improvement.
- Develop quantitative and qualitative insights to inform product enhancements and drive adoption across diverse customer segments.
Cross-Functional Team Collaboration:
- Work closely with design teams to craft intuitive, user-centric interfaces thatfacilitateseamless integrations and extend the platform s capabilities.
- Partner with engineering toestablishrealistic development timelines and ensuretimelydelivery of robust solutions.
- Collaborate with marketing and sales teams to define clear value propositions, effective pricing & packaging strategies, and compelling go-to-market plans.
Sandbox and Extensibility Innovation:
- Drive the development of a robust sandbox environment that empowers customers to experiment, iterate, and innovate with Sprinklr s platform.
- Champion the integration strategy to enable smooth API connectivity and third-party integrations, increasing the platform s overall value proposition.
Client Engagement & Adoption:
- Establish andmaintainrelationships with key client accounts, translating their feedback into actionable product improvements.
- Develop best practices and standard operating procedures for product deployment and adoption, ensuring a consistent and positive customer experience.
Required Skills & Qualifications:
Analytical Acumen:
- Demonstrated ability toanalyzedata rapidly, extract meaningful insights, and translate them into actionable product strategies.
Strategic & Tactical Expertise:
- Proventrack recordin crafting and executing product and marketing strategies in a fast-paced technology environment.
- Experience in developing complex platforms that include integrations, sandbox environments, and data-driven modules.
Collaborative Leadership:
- Skilled at engaging with cross-functional teams and managing matrixed organizations to bring product ideas from concept to market.
Customer-Centric Mindset:
- Deep understanding of enterprise customer needs, particularly within the realms of API integrations, and data strategy.
Excellent Communication:
- Ability to clearly articulate product vision, strategy, and detailed requirements to both technical and non-technical audiences.
Preferred Qualifications:
- bachelors ormasters degree in Business, Computer Science, Engineering, or a related field.
- 4+ years of product management experience, ideally within enterpriseCustomer experienceSaaS platforms.
- Prior experience with cross-product strategy, API integrations, or data strategy in a large-scale technology organizationis a bonus.
