The Mission
To drive the evolution of RateGain's Channel Manager by delivering a fast, reliable, and deeply integrated distribution platform that empowers hotels to scale effortlessly. This role will bridge business goals, customer needs, and technical execution to build high-impact features, strengthen OTA/PMS partnerships, and continuously improve product performance using data-driven insights. The mission is to act as the voice of the customer, orchestrate seamless cross-functional collaboration, and ensure the product consistently delivers measurable value across the UNO suite.
Key Responsibilities
1. Product Strategy & Roadmap
- Contribute to the Channel Manager roadmap, ensuring alignment with RateGain's UNO suite vision.
- Translate business goals and customer insights & requirements into clear product initiatives.
- Identify and prioritize high-impact features that improve speed, reliability, and automation in hotel distribution.
- Partner with the Tech and Business team to shape the mid-term (36 month) roadmap and success metrics.
2. Product Discovery & Definition
- Gather and analyze requirements from customers, CSMs, sales, and OTA/PMS partners.
- Convert insights into detailed PRDs, wireframes, and user stories.
- Collaborate with design and engineering to define scalable, user-centric solutions.
- Lead backlog grooming and ensure sprint readiness for development teams.
3. Execution & Delivery
- Own delivery from concept to rollout managing sprints, QA feedback, and stakeholder communication.
- Track adoption and performance of released features; iterate using data and feedback from customers
- Work closely with GTM, marketing, and support teams for product launches and customer enablement.
4. Stakeholder & Partner Management
- Liaise with OTA partners (Expedia, Booking.com, etc.) for API certifications, new capabilities, and testing.
- Collaborate with PMS/CRS partners for integration design and joint go-to-market.
- Ensure seamless communication between business, tech, and external stakeholders.
5. Metrics & Continuous Improvement
- Define and monitor KPIs such as update latency, uptime, channel success rate, and adoption metrics.
- Leverage analytics tools and internal dashboards to identify areas of improvement.
- Act as voice of the customer within the Channel Manager product line.
What You'll Bring
- 35 years of experience in product management, ideally in hospitality tech, travel SaaS, or integration-heavy platforms.
- Strong understanding of channel management, distribution technology, or API-driven ecosystems.
- Experience working with engineering teams on integrations (OTA, PMS, GDS, CRS) or large-scale SaaS systems.
- Analytical mindset with comfort using data for decision-making (SQL, PowerBI, or similar tools).
- Excellent communication skills ability to present roadmap, business cases, and release updates clearly.
- Hands-on experience writing PRDs, managing backlogs, and delivering in agile environments.
- A customer-first, detail-oriented mindset with strong ownership.
Good to Have
- Exposure to hotel tech, revenue management, or distribution automation.
- Familiarity with API certifications, property management systems, or rate parity tools.
- Prior experience in a B2B SaaS environment serving enterprise clients.
Equal Opportunity Employer
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusiveworkplace. All qualified applicants will receive consideration for employment without regard to race, color,religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, orveteran status.
