Job Requirements
As a (Senior) Product Manager at Phenom, you will own the strategy, roadmap, and execution for our messaging platform — the omnichannel communication layer that powers candidate and employee engagement across SMS, WhatsApp, email, and other channels. This is a high-leverage, high-usage product area: messaging touches nearly every talent journey Phenom powers, and reliability, deliverability, and compliance matter as much as new capability.
We're looking for someone who has built or scaled a messaging, campaign, or omnichannel communication product before, and who understands the operational realities of running communication infrastructure at enterprise scale — carrier relationships, deliverability, compliance, opt-in/opt-out management, and the tradeoffs between flexibility and guardrails. You'll also bring an AI-forward mindset, identifying where intelligence can improve send-time optimization, content personalization, or channel selection.
What You'll Do
- Own the strategy and roadmap for Phenom's messaging platform, balancing new capability development with the reliability and trust the product has already earned with customers
- Drive the platform's evolution toward true omnichannel orchestration — coordinating SMS, WhatsApp, email, and future channels into coherent, configurable candidate and employee journeys
- Partner with engineering to ensure messaging infrastructure is scalable, compliant, and resilient, including deliverability, rate limits, and carrier/provider relationships
- Define and evolve campaign and automation capabilities that let customers configure sophisticated, multi-step communication flows without engineering support
- Work closely with compliance, legal, and trust & safety functions to navigate regulatory requirements (TCPA, GDPR, opt-in/consent frameworks) across global markets
- Identify opportunities to apply AI — for example, send-time optimization, content personalization, or intelligent channel selection — and bring them from prototype to production
- Define success metrics tied to deliverability, engagement, and customer adoption, and use them to prioritize the roadmap
- Partner with customer-facing and support teams to triage and resolve platform issues, given messaging failures are highly visible and trust-sensitive
What You've Done
- 4–7 years of product management experience in SaaS, with direct experience owning a messaging, campaign, CRM communication, or omnichannel platform
- Hands-on experience with SMS, WhatsApp, and/or email infrastructure — you understand deliverability, carrier constraints, and compliance requirements, not just the customer-facing UI
- A track record of balancing new feature delivery against the reliability and trust demands of a mature, high-usage product
- Experience navigating compliance and regulatory considerations (e.g., TCPA, GDPR, consent management) in a communication product context
- Familiarity with applying AI to communication products (personalization, send-time optimization, content generation) is a strong plus
- Experience with HR technology, candidate engagement, or CRM platforms is an advantage but not required
- A demonstrated habit of using AI tools in your own daily workflow
- Excellent judgment and communication — able to balance competing stakeholder needs and make sound calls with incomplete information
Benefits
We want you to be your best self and to pursue your passions!
- Health and wellness benefits/programs to support holistic employee health
- Flexible hours and working schedules, as well as parental leave for new parents
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done.
