Product Manager - Merchant devices (Soundbox/POS)

About Us:

Airtel Payments Bank, India's first payments bank is a completely digital and paperless bank. The bank aims to take basic banking services to the doorstep of every Indian by leveraging Airtel's vast retail network in a quick and efficient manner. At Airtel Payments Bank, we're transforming the way banking operates in the country. Our core business is banking and we've set out to serve each unbanked and underserved Indian. Our products and technology aim to take basic banking services to the doorstep of every Indian. We are a fun-loving, energetic and fast growing company that breathes innovation. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do jobs never done before.

About the Role

We are looking for a Product Manager with hands-on experience across merchant soundbox/POS devices or broader device lifecycle processes. This role will play a critical part in shaping the product vision in close alignment with business strategy—identifying key growth levers, improving merchant experience, and driving operational excellence across the end-to-end device journey.

This is a high-impact role for someone who is comfortable blending business acumen with product thinking, seamlessly moving between data deep-dives and on-ground execution, and is deeply passionate about building scalable products that are anchored in clear metrics, merchant needs, and tangible business outcomes.

Key Responsibilities

· Drive product vision for merchant soundbox/POS and device-led solutions, aligned with broader business strategy and growth objectives.

· Identify and prioritize growth levers across the merchant lifecycle, including acquisition, activation, retention, and revenue efficiency.

· Own and improve end-to-end device lifecycle experiences—inventory planning, procurement, deployment, replacements, refurbishments, and collections.

· Drive merchant experience improvements across digital and operational touchpoints using data, on-ground feedback, and operational insights.

· Use data-driven analysis to track product and operational KPIs, perform deep-dives, identify gaps, and quantify business impact.

· Lead structured problem-solving to address inefficiencies, cost leakages, and scalability challenges across device operations.

· Work closely with engineering, operations, supply chain, finance, audit and business teams to translate strategy into clear product requirements and execute effectively.

What We're Looking For

· Total Experience: 3-5 years out of which atleast 1–2 years of hands-on experience in merchant soundbox/POS products or device lifecycle processes and exposure to merchant ecosystem.

· Strong product thinking with business acumen, able to align product decisions with growth and operational efficiency goals.

· Proven ability to use data and analytics to identify problems, uncover insights, and drive measurable outcomes.

· Demonstrated structured problem-solving skills, especially in operationally complex, high-scale environments.

Why Join Us

Airtel Payments Bank is transforming from a digital-first bank to one of the largest Fintech company. There could not be a better time to join us and be a part of this incredible journey than now. We at Airtel payments bank don't believe in all work and no play philosophy. For us, innovation is a way of life and we are a happy bunch of people who have built together an ecosystem that drives financial inclusion in the country by serving 300 million financially unbanked, underbanked, and underserved population of India. Some defining characteristics of life at Airtel Payments Bank are Responsibility, Agility, Collaboration and Entrepreneurial development : these also reflect in our core values that we fondly call RACE..