Product Manager

Responsibilities for the Job

Will be responsible for owning and managing Hero FinCorp's UPI product end-to-end from a product management perspective, including product strategy, roadmap planning, feature development, customer experience, merchant acquiring, engagement, rewards, analytics, ecosystem integrations, and regulatory compliance. The incumbent will define and execute the product vision while working closely with internal and external stakeholders. The role will drive customer acquisition, activation, transaction growth, merchant adoption, retention, and product innovation while ensuring compliance with NPCI guidelines, RBI regulations, and internal governance.

Product Strategy, Roadmap & Development

• Own the end-to-end UPI product strategy, roadmap, and feature lifecycle aligned with business goals and customer needs.
• Identify new payment use cases and product opportunities to drive customer acquisition, engagement, and transaction growth.
• Define product requirements, user stories, and release plans while prioritizing the product backlog.
• Collaborate with Engineering, Design, QA, Analytics, and Business teams to deliver high-quality product releases.
• Continuously enhance app performance, reliability, customer experience, and competitiveness through data-driven product improvements.

Eligibility Criteria for the Job

• Education: Graduate/Postgraduate in Engineering, Computer Science, IT, Business Administration, Finance, Product Management or related discipline
• Work Experience: 5 - 8+ years in Product Management within Fintech, Digital Payments, UPI, Banking, Wallets, Cards or Consumer Internet.
• Primary Skills: Product Management, UPI, Digital Payments, Customer Journey Design, Product Roadmap Management, Analytics
• Technical Skills: PRDs, User Stories, Agile/Scrum, APIs, SQL (preferred), Product Analytics, A/B Testing, UI/UX, Wireframing
• Management Skills: Stakeholder Management, Vendor Management, Product Prioritization, Release Planning, Execution.
• Soft Skills: Ownership, Communication, Analytical Thinking, Customer Focus, Innovation.

Key Responsibilities

Product Strategy

• Own end-to-end UPI roadmap
• Define product vision and quarterly roadmap
• Benchmark competitors
• Prioritize features based on impact

Product Development

• Prepare PRDs and user stories
• Work with Engineering, QA and Design
• Drive agile execution and releases

UPI Feature Ownership

• Own onboarding, bank linking, UPI ID, MPIN, P2P, P2M, QR, Scan & Pay, Collect, Self Transfer, Balance Check, Transaction History, Bill Payments, AutoPay, Mandates, UPI Lite, UPI Credit, RuPay Credit Card on UPI, International UPI and future NPCI initiatives.

Merchant Acquiring

• Drive merchant onboarding, QR acceptance, merchant payment journeys and acquiring use cases.

Customer Experience

• Optimize UI/UX, onboarding, payment success and app ratings.

Rewards & Engagement

• Design cashback, loyalty, referral, gamification and engagement programs.

Analytics

• Track MAU, DAU, registrations, activation, GMV, success rates, retention, feature adoption and funnel metrics.

Compliance

• Ensure NPCI/RBI compliance, fraud controls, audits and regulatory implementations.

Partner Management

• Coordinate with NPCI, PSP Banks, SDK partners, merchants, technology vendors and internal stakeholders.

Operations

• Own production monitoring, incident management, RCA and continuous improvement.

Key Performance Indicators

• MAU
• DAU
• Registrations
• Activation Rate
• Transaction Success Rate
• GMV
• Monthly Transactions
• Merchant Growth
• Retention
• Feature Adoption
• Time-to-Market
• Production Stability
• Regulatory Compliance
• NPS
• App Ratings

Skills & Competencies

Strong understanding of the UPI ecosystem, NPCI guidelines, merchant acquiring and digital payments. Ability to independently own product roadmap, drive cross-functional execution, use data for decision making, and build customer-centric fintech products.

Soft Skills

• Customer-first mindset
• Ownership
• Strong communication
• Analytical thinking
• Attention to detail
• Execution excellence
• Innovation mindset