Product Manager

About Explorance

Explorance is a global leader in feedback analytics, helping organizations in higher education and enterprise markets make better decisions through data. Our solutionsincluding Blue, BlueX, Metrics That Matter, and MLYenable customers to close feedback loops, improve engagement, and drive meaningful change.

As our product ecosystem grows, we are looking for a Product Manager to lead cross-functional initiatives that elevate product value, strengthen platform integration, and drive customer adoption and satisfaction.

Role Overview

As a Product Manager at Explorance, you will own the strategy, roadmap, and execution for key product areas. You will work across engineering, design, QA, release, and customer-facing teams to define and deliver features that solve real problems and create measurable value for users. A key part of your role will involve collaborating with customersthrough early access programs, roadmap discussions, and hands-on problem solvingto ensure our products are aligned with customer needs and market trends.

Key Responsibilities

Product Strategy & Roadmap

• Define and manage product vision, goals, and success metrics in alignment with customer needs and Explorance's strategic direction.
• Own and prioritize product roadmaps, balancing long-term vision with near-term execution.
• Lead product lifecycle activities from discovery through delivery, ensuring high-quality releases that meet market requirements.

Customer Collaboration & Engagement

• Collaborate directly with customers to understand their goals, challenges, and evolving feedback needs.
• Facilitateearly access and pilot programs, gathering insights to validate direction and de-risk releases.
• Translate customer conversations, usage data, and support feedback into actionable product decisions.
• Drive product usage and engagement by simplifying workflows and creating value-driven experiences.

Integrations & Interoperability

• Own integration strategy across third-party platforms including Learning Management Systems (e.g., Canvas, Brightspace), communication tools (e.g., Slack, Teams, Zoom), and enterprise systems (e.g., HRIS, CRM, analytics).
• Define and evolve API capabilities, and support secure, scalable identity management via SSO, SAML, and OIDC protocols.
• Partner with engineering to support packaging and deployment readiness across SaaS environments, ensuring consistency and licensing alignment.

Cross-Functional Leadership

• Collaborate with Engineering, Design, QA, and Release teams to scope, build, test, and launch features.
• Work with Customer Success, Professional Services, and Support to ensure product readiness and knowledge transfer.
• Communicate roadmap, release timelines, and product changes clearly across internal and external stakeholders.

Qualifications

Required

• 5+ years of experience inproduct managementor a closely related role in a SaaS or enterprise software environment.
• Proven track record of launching customer-facing features that drive adoption, usage, and satisfaction.
• Strong technical understanding ofAPIs,integrations, andidentity protocols(e.g., SSO, SAML).
• Ability to gather and synthesize customer input and translate it into well-scoped, high-impact product work.
• Experience collaborating with cross-functional teams and managing roadmaps across multiple releases.

Nice to Have

• Experience with platforms related tolearning, feedback, or analyticsin education or enterprise contexts.
• Familiarity with SaaS deployment pipelines, release planning, and licensing coordination.
• Background in user experience design or behavior-based engagement strategies.

Key Attributes

• Customer-focused and data-driven, with a strong ability to turn insight into product direction.
• Systems thinker who thrives on simplifying complex workflows into elegant product solutions.
• Confident communicator who brings clarity to cross-functional teams and customer-facing conversations.
• Organized, proactive, and comfortable managing multiple priorities and timelines.

Other Requirements:

• Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.

Why Join Explorance

You will be part of a collaborative, purpose-driven team delivering impactful products used by leading institutions and organizations worldwide. At Explorance, we value curiosity, autonomy, and continuous learningand you will have the opportunity to shape meaningful experiences for millions of users.

At Explorance, we take inclusion to heart and live it each day. We put the human first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

About Explorance

Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of Feedback for the brave to drive purpose, impact, and growth.

Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world's top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.

Consistently among the top employers by the Great Places to Work Institute, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.

• Visitexplorance.comor connect onLinkedIn,Facebook, andTwitter.