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Key Objective of the Job: Responsible for designing new products, processes, tie-ups in Education Loan segment. Will be responsible for designing market specific programs, TPP tie-ups, and closely working with marketing team for promotion campaigns.
Major Deliverables:
. Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies etc.
. Defining new products, processes and documenting of processes related to the loan life-cycle
. Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time
. Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility
. Taking complete ownership of user experience across all our products
. Driving digital penetration of customers through various initiatives and projects
. Enhanced the data collection process with some validations to reduce the overall TAT
. Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
. Research new technological trends so as to figure out how to incorporate them into products
. Facilitate team input into various stages of product development and design
. Define and analyze performance metrics & prepare project status and feature
. Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk
. Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems.
Other desired attributes:
. Experience in product lifecycle management, digital onboarding and digital Education lending experience preferable
. Problem-solving aptitude and Creative thinking skills
. Excellent written and verbal communication skills
. Strong Interpersonal skills
. Ability to multitask and meet deadlines
. Enthusiasm for work, willingness to pitch in as needed, and a flexible approach to the working environment is essential
. Excellent knowledge of Excel and PPT.
. Ability to work under pressure and against tight timelines
Educational Qualification: MBA/Post-Graduate in any discipline
Tata Asset Management Limited (TAM) is the Investment Manager to Tata Mutual Fund. Our origin stems from a much respected and internationally acclaimed industrial house – the Tata Group – whose business philosophy has made our country and its people partners in the wealth creation process. Our heritage invokes "trust" among consumers, employees, shareholders and the community alike. Though a great heritage is obviously something to cherish, we also seek to carry that legacy through a set of well defined and time tested globally accepted business practices. Being part of the Tata group, we are well known for our strong adherence to highest standards of ethics and fairness in all our business dealings.
TAM manages funds across the entire risk-return continuum. These include equity funds, balanced funds and debt & money market oriented funds. The company provides investment management, risk management and advisory services to institutional, intermediary and individual investors.
Job ID: 146379975
