Responsibilities
- Ensure customers needs are at the heart of the technology and experiences we build. Work effectively with all the stakeholders across Geographies required to bring user-backwards products to life, focus on delivering value to our users as soon as possible, and then iterating to maximize gains.
- Make informed trade-off decisions while creating roadmaps, ensuring execution and time-to-market are optimized while balancing user needs and business priorities
- Build and iterate proactive, personalised and contextual self-serve menu options for both voice and non-voice channels catering to the customer requests.
- Drive cross-functional team to set qualitative objectives and quantitative goals.
- Develop rich tools and analytics to measure and monitor goals of each self-serve funnel
- Deep thinking on long term business needs and user focus while creating product roadmaps, and ability to glean customer insights and feedback from multiple channels including through structured customer research
Educational Qualification: Preferably - Engineer with Software Development experience + MBA from a premier school with 2 years of expereince
- End-to-end experience of multiple B2C product launches on both mobile and desktop is a must.
- Proficient in Product Development (writing user stories, product specs), PDLC, and Product Management (driving usage, optimization, etc.) on both Web and Apps.
- Experience in running rigorous A/B tests across desktop, mobile web, and apps, defining product success metrics, regular monitoring, hypothesis development, and validation, etc.
- Strong data analysis capabilities and experience with Web and App analytics tools, heatmap tools like Google Analytics, Hotjar, Mixpanel, etc. Working knowledge of basic statistics and SQL
- Business acumen to appreciate how all aspects of business come together and understanding levers for business growth and profitability
- Comfort with ambiguity and with working on an MVP mode with fast iterations
- Preferably, Engineer with Software Development experience + MBA
- Hands-on product management experience of 2-3 years in high-growth consumer product companies.
