Job Title
Product Manager
Enable PM community to create, maintain and quality-assure AI documentation (Transparency Cards, light technical documentation) in line with EU AI Act and Amadeus policy, ensuring transparency, governance and security standards across Airline Solutions. Acts as a capacity multiplier/editor without taking ownership away from PMs; drives on-time, compliant documentation and alignment.
Main Responsibilities
- Business Artificial Intelligence Specialist contributing to Business solution management / security governance within BISO organisation of Airline Solutions.
- Guide Product Managers in drafting and reviewing Transparency Cards and concise technical documentation.
- Coordinate team contributions, monitor progress at key checkpoints, and ensure adherence to project deadlines.
- Maintain accurate and up-to-date AI case inventories, ensuring data hygiene ahead of tooling migrations.
- Liaise with Legal and Compliance, AI Programme teams, BISO/TISO, and DTS to clarify scope, facilitate reviews, and address tool-specific transparency requirements.
- Develop and provide reusable response templates; continuously improve documentation and training materials based on stakeholder feedback.
Stakeholder Management
- Actively collaborate with and manage a diverse set of transversal stakeholders, including Product Managers, Legal and Compliance teams (such as BAIS/AI Programme), BISO/TISO, AI Programme/GRC, DTS/Data Office, and Account Management, to ensure alignment and effective communication across functions.
- Establish and maintain regular weekly and monthly checkpoints with stakeholders to monitor progress, address concerns, and ensure transparency in project development and compliance initiatives.
- Efficiently handle compliance-related ad-hoc escalations, facilitating swift resolution through coordination with relevant teams and maintaining records in accordance with organisational policies and regulatory requirements.
Key Performance Indicators (KPIs)
- Transparency Cards: Percentage of Transparency Cards completed within stipulated timelines; ratio of approvals secured as per project requirements.
- AI Case Inventory Hygiene: Percentage of AI cases accurately updated with current stage and scope; proportion of duplicate entries identified and cleared prior to tooling migration.
- Product Manager Enablement: Timeliness of Product Manager contributions at defined checkpoints; quality of technical documentation as assessed through stakeholder feedback.
- Reusable Communications: Availability and adoption rate of generic, GRC-aligned customer AI usage response templates across teams.
You might love this position if
Must-have
- You have a degree in Computer Science, Data/AI, Information Security, or demonstrate equivalent professional experience.
- Strong skills in documentation structuring, stakeholder and program management, and regulatory literacyparticularly regarding the EU AI Act & supporting AI Act governance activities
- Clear and concise communication, meticulous attention to detail, and the ability to manage project / AI documentation using popular M365 tools.
- Work autonomously and maintain high standards for communication and compliance
Good to have
- Experience in supporting Product Managers with AI/ML documentation and governance activities,
- Familiarity with the airline solutions product ecosystem, customer commitments, and compliance frameworks is highly valued.
- Familiarity with the Archer AI Governance module is considered desirable.
- Thorough understanding of the EU AI Act's scope and transparency obligations.
About Amadeus
Amadeus is part of everything it takes to bring travel to life. We provide the technology that keeps the travel sector moving from initial search to making a booking, from pricing to ticketing, from managing reservations to check-in and departure processes.
Our people are driven by a passion for Where next and our ambition is to improve the travel experience of hundreds of millions of people every day. At Amadeus, you can take pride and responsibility in your work, facilitating the entire travel journey from door to door. Amadeus does this by joining up key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. We give those companies the tools to serve travelers better and to manage their own business more effectively.
Amadeus is at the heart of the global travel industry. Our people, our technology and our innovation are dedicated to working with our customers and partners to shape the future of travel.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
