Product Management - Product Manager I - Payments(Refunds)

About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

About Team:

Payments - Refunds aren't a cost center, they're a trust signal. Every refund processed is a promise kept. As the PM for our Refunds Platform, you'll own the systems that handle 150M+ transactions daily, sitting at the intersection of payments infrastructure, banking relationships, AI innovation, and customer experience. This is a high-ownership, high-stakes platform role for someone who thinks in systems, moves fast, sweats the details others miss, and isn't waiting for permission to pilot an AI idea into production.

About the Role:

1. End-to-end refund lifecycle from initiation to settlement across payment methods, geographies, and banking rails

2. Refund success rate, latency, and failure recovery systems

3. Platform APIs consumed by internal teams (Marketplace, Customer Support, Finance) and external partners

4. Relationships and integration strategies with acquiring banks, payment networks, and processors

5. AI pilots from a napkin idea to a proof of concept to a scaled production system

6. The roadmap you write it, defend it, and ship it

Key Responsibilities

1. Define and drive the product strategy for refund processing at scale

2. Identify, scope, and ship AI-powered capabilities - anomaly detection, intelligent retry logic, fraud signal enrichment, and automated reconciliation

3. Translate complex financial and regulatory requirements into clear, buildable specs

4. Partner with Engineering on architecture decisions - you don't need to code, but you need to understand tradeoffs

5. Run structured AI pilots: define hypothesis, measure signal, kill fast or scale fast 6. Work with Operations and Support teams to close the loop on failure modes and edge cases

7. Own metrics: refund success rate, processing time, dispute rates, cost per refund, AI model accuracy

8. Lead cross-functional reviews with banks, compliance, finance, and product leadership

Superpowers/ Skills that will help you succeed in this role:

1. year of product management experience, with meaningful time in payments, fintech, or financial infrastructure

2. Understanding of payment rails (cards, UPI, wallets, bank transfers) and settlement cycles

3. Demonstrated ability to take an AI/ML initiative from proof of concept to production

4. Comfort with data, you can pull your own SQL, define metrics, and challenge dashboards

5. Strong written and verbal communication; you can explain ACH reversals to an engineer and an ops lead

6. Track record of owning platform or API products, not just consumer features

Preferred Skills

1. Experience working directly with banks, processors, or payment networks

2. Familiarity with dispute management, chargeback flows, or reconciliation systems

3. Hands-on experience shipping AI or ML features in production, not just writing PRDs for data science teams

4. Exposure to LLM-based tooling, predictive modelling, or intelligent automation in fintech contexts

5. Background in marketplace, e-commerce, or lending platforms

6. Familiarity with high-scale distributed systems and the product tradeoffs they demand

First-principles thinker

1. You question assumptions before accepting them (including your own)

2. AI-native, not AI-hyped You know the difference between a demo and a deployable (and how to close that gap)

3. Structured under ambiguity You build clarity, you don't wait for it

4. Ownership obsessed You treat production incidents like they're your personal problem, because they are

5. Low ego, high standards You'd rather be right than be lou

Most PM roles ask you to optimize a flow. This one asks you to own the infrastructure beneath the flow and the AI layer being built on top of it. You'll make decisions that ripple across every team in the company and every customer who ever asks for their money back. You'll engage directly with external banking partners, influence architecture at the platform level, pioneer AI adoption in a domain where accuracy and trust are non-negotiable, and build systems designed to last.

Impact & Scale

1. Platform that processes 150M+ transactions daily

2. AI initiatives with direct impact on refund success rates, fraud reduction, and operational efficiency

3. Directly impacts customer trust and financial outcomes at scale

4. Platform powering multiple product lines across geographies

5. Your roadmap decisions affect costs, support volumes, bank relationships, and merchant & user experience

Why join us

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!