Role: Product Implementation Specialist
Location: Bangalore [In-Office]
Type: Fulltime
About The Company:
Established in 2015, ClickPost is Asia's largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience.We have been profitable for past 5 years, are backed by some of the biggest investors around and are growing 2x year on year.We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our tenets of transparency, learning, ownership and velocity have ensured a culture where multiple ex startup founders are part of the team making it a fun and learning filled place to work at.
Key Responsibilities
- Collaborate with a wide range of ecommerce and logistics clients to understand their business needs and recommend the most effective ClickPost solution.
- Own and manage your portfolio of clients from onboarding through implementation and go-live.
- Conduct regular client visits (offices and warehouses) to map operational workflows and ensure accurate integration.
- Deliver client training, live demos, and onboarding sessionsdriving product adoption and customer satisfaction.
- Work cross-functionally with the Sales, Product, and Engineering teams to ensure feedback is looped into product development and roadmap.
- Monitor onboarding timelines, track progress, and ensure timely, high-quality delivery.
- Proficient with advanced Excel-based data handling, including building and customizing solutions using Excel Macros and formulas.
- Identify potential churn risks and work proactively to resolve issues.
What We're Looking For
- 13 years of experience in SaaS onboarding, client success, or product implementation (startups preferred).
- Strong communication skillsyou can effectively speak with CXOs, product teams, and warehouse managers alike.
- Exceptional project management skills with the ability to manage multiple onboarding tracks simultaneously.
- Proficient in Advanced Excel (Pivot tables, formulas, dashboards) and Excel Macros/VBA.
- Analytical, proactive, and solutions-oriented mindset.
- Ability to work independently, manage time well, and shift priorities in a fast-paced environment.
- Comfortable with travelwilling to visit client sites and warehouses as needed to facilitate onboarding and training.
- Bachelor's or Master's degree in Engineering, Business, or a related field.
What's in it for you
- Join a winning team. Great people that work hard but have fun doing that.
- A fast-growing company where you are given a lot of autonomy and trust.
- Enter the promising, ever-growing world where you can make a huge impact and grow with the company
What You Can Expect:
- Ownership and autonomy: You will have immense ownership and responsibility. You own and drive the execution.
Culture:
- We value velocity in all things we do. You would be expected to move fast, experiment and be updated with the newest technologies
- We give a lot of ownership to our people. There is no micro-management, and you would be expected to own projects end to end
- We have seen people grow super-fast at ClickPost when they focus on the impact of the work, are detailed in their way of working and are willing to take risks
- Our team thrives on transparency.
- Compensation: We offer a competitive salary with performance bonus.
Benefits (for full-time roles):
- Health insurance
- Generous vacation policy
- Learning and development budget
- Team events and company offsite
- Company laptop and devices
- Maternity and paternity benefits
