Product Experience Quality Assurance Lead

Job Title: Product Experience QA Lead

Location: Remote – India

Shift : Partially US

Department: Product Management

Reports To: Managing Director / VP Product

Role Overview

We are hiring a Product Experience QA Lead to own the end-to-end quality, usability, and polish of our platforms across Experience.com and VOCE.

This role sits within Product across VOCE & Experience.com and is responsible for ensuring that everything we ship is not only functional—but intuitive, complete, and aligned with how users actually engage.

This is not a traditional QA role.

This is a hands-on, product-driven position focused on elevating the entire user experience through rigorous validation, iteration, and refinement.

What You'll Own

You will serve as the final layer between product development and executive review—ensuring that every experience meets a high standard of clarity, usability, and completeness. This role closes the gap between: we shipped it and it actually works for users.

You will independently audit product areas, identify friction, and drive improvements—without waiting for direction.

You will test and evaluate full user journeys, not just features, ensuring that every path through the product makes sense to real users.

Key Responsibilities

End-to-End Experience Validation

You will deeply test every feature, flow, and user journey after development is complete, identifying gaps in usability, logic, and experience cohesion.

Fit & Finish Ownership

You will own the last mile of product quality, ensuring that every release feels complete, intuitive, and ready for real users—not just technically functional.

Solution Design & Prototyping

You will not only identify issues—you will propose solutions.

Using tools like Lovable or similar AI-based builders, you will rebuild and refine flows to clearly demonstrate how experiences should work.

Continuous Product Iteration

You will operate in ongoing cycles—auditing, improving, and revisiting product areas over time.

Each week, you will focus on specific areas, ensuring the entire platform is continuously elevated.

Data-Informed Prioritization

You will use engagement data and user behavior to guide where to focus your QA efforts—identifying underperforming areas and improving them.

Cross-Functional Collaboration

You will work closely with Product, Engineering, and Design to ensure issues are understood, prioritized, and resolved effectively.

What Success Looks Like

Product experiences that feel:

• intuitive and complete
• easy to navigate
• free of friction and confusion

Faster iteration cycles post-release, with clear improvement loops.

Increased engagement across key product areas.

Strong executive confidence in product readiness.

Ideal Profile

• A product-minded operator with strong UX instincts and high ownership.
• Comfortable thinking like both a user and a product leader.
• Highly detail-oriented, with the ability to spot what's off even when something technically works.
• Hands-on experience with prototyping tools such as Lovable or similar.
• Able to move quickly, independently, and with strong judgment.

About Us

We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.

Indian Registered name: Buyers Road India Private Limited

URL: www.experience.com