You are a strategic thinker passionate about driving solutions in Product Management. You have found the right team.
As a Product Delivery Associate within the COMET Analyst team, you enable the release of products and features by overcoming obstacles.
Job responsibilities
- Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
- Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements
- Documents blockers and impediments to aid with dependency management and resource availability
- Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
- Be responsible for the COMET performance for an assigned line of business
- Engage business partners regularly to share trends, identify efficiency opportunities and find solutions that fit business needs
- Work with line of business leaders to gather information and troubleshoot possible issues
- Determine COMET strategies that will support the operational strategies of the business and work with teammates across multiple groups to implement strategies
- Drive Process Improvement and Best Practices to ensure efficiency and employee satisfaction improvements that help to meet investment return goals while providing subject matter expertise within project teams as needed
- Exercise initiative and judgement to resolve problems within a range of established policies/procedures, seeking advice on more complex issues and
- Perform complex data analysis to validate results, uncover risks, and support decisions
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
- Exposure to operational management and change readiness workstreams
- Manage the COMET performance for an assigned line of business
- Engage business partners regularly to share trends, identify efficiency opportunities and find solutions that fit business needs
- Work with line of business leaders to gather information and troubleshoot possible issues
- Determine COMET strategies that will support the operational strategies of the business and work with teammates across multiple groups to implement strategies
- Drive Process Improvement and Best Practices to ensure efficiency and employee satisfaction improvements that help to meet investment return goals
- Provide subject matter expertise within project teams as needed
- Exercise initiative and judgement to resolve problems within a range of established policies/procedures, seeking advice on more complex issues
- Perform complex data analysis to validate results, uncover risks, and support decisions
Preferred qualifications, capabilities, and skills
- Emerging knowledge of product release and deployment processes
- Bachelor's degree is preferred
- 3+ years experience working in large call center, multi-site, or similar environments and/or 3+ years experience processing, forecasting, staffing, scheduling, and/or project management
- Proficient knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-lines of business
- Experience with collaboration, communication, and presentation skills
- Show high levels of professionalism and confidentiality at all times
- Proficient knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-LOB's required
