Product Associate - Mortgage

Join our Mortgage Product & Technology organization and help shape solutions that streamline underwriting, servicing, and risk assessment. Collaborate with crossfunctional partners to translate business needs into scalable, compliant technology. Based in Mumbai at Nirlon Knowledge Park, you'll influence outcomes that elevate customer experience and operational efficiency.

As a Mortgage Business Analyst within the Mortgage team you analyze processes and data to identify improvements across loan underwriting, servicing, and risk. You partner with business and technology to convert requirements into actionable user stories and deliver compliant, highquality solutions. You drive endtoend execution-from discovery and documentation through testing, UAT, and adoption.

Job Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements for product development.
• Identify process inefficiencies and propose solutions aligned with strategic objectives.
• Document requirements, process models, and system specifications, converting them into actionable user stories.
• Work with IT and other departments to implement system changes that meet business goals.
• Support testing and validation, representing end-users during User Acceptance Testing (UAT).
• Practice agile methodologies, including story mapping, backlog management, and adherence to scrum ceremonies.
• Partner with Product Managers to elaborate features and ensure user stories meet readiness and completion criteria.
• Lead communication between business and technology teams to define product features and project milestones.
• Ensure all documentation is current, compliant, and meets regulatory standards in the mortgage industry.
• Facilitate workshops and training sessions to enhance team understanding and user adoption of new products.

Required Qualifications, Capabilities, and Skills

• 4+ years of experience in product development, with a focus on requirements gathering and solutioning.

• Self-starter with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment.

• Proficiency with Microsoft Office tools, with particular skill in Excel, PowerPoint, JIRA, Confluence and VISIO/LUCID

• 3+ years of experience with the Mortgage/Lending industry

Preferred Qualifications, Capabilities, and Skills

• Strong understanding of mortgage/Lending products, processes, and regulations, with the ability to apply this knowledge to product development.