Introduction
At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your Role And Responsibilities
As a Procurement Operations Specialist, you will provide support for procurement applications and processes, as well as accounts payable help requests, serving as a single point of contact for global procurement professionals and suppliers.
This role requires strong knowledge of IBM tools and processes, as well as the organizational structure of global procurement.
Your Primary Responsibilities Will Include
- Provide Call Center Support: Respond to incoming calls and emails, handling help requests from IBM internal clients and suppliers, and providing high-quality standards of professional call handling.
- Resolve Problems and Answer Questions: Determine the root cause of system queries, provide solutions or escalate to Level 2 contact, and document problems and resolutions in a call log.
- Utilize Knowledge Database: Consult knowledge database for guidance in responding to client's questions, and apply knowledge of supported procurement applications to resolve issues.
- Document and Track Issues: Create a call log for every help request, ensuring accurate contact information and problem documentation.
- Provide Regular Feedback: Follow up with clients on the status of their tickets, providing timely updates and resolution.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
- Understanding of Organizational Structure: Knowledge of the organizational structure of global procurement, including roles and responsibilities.
- Experience Working with Call Centers: Exposure to call center operations, including professional call handling skills and protocols.
- Basic Problem-Solving Skills: Ability to determine the root cause of system queries and document problems and resolutions.
- Familiarity with Knowledge Databases: Exposure to knowledge databases and their application in resolving client queries.
Preferred Technical And Professional Experience
- Designated Language Skills: Proficiency in designated language(s) to effectively communicate with global procurement professionals and suppliers.
- Software Specific Skills: Familiarity with software applications such as Excel to support procurement operations and data analysis.
- Coaching and Client Requirements: Knowledge of internal clients requirements and coaching skills to provide personalized support and guidance.
