Roles and Responsibilities:
- Replying to Emails/ Skype messages received from client file managers within a time frame of 15 min.
- As a part of the EXPORT DOCS TEAM, running a daily cutoff report from client logistic system and sending emails to shipper of record and file manager to push for docs to submit.
- Making sure that all docs which were forwarded by clients in USA contains the message for EXPORT DOCS for processing the file.
- Supplying all PRE-ALERTS to overseas agents for further processing and on carriage.
- As a part of the EXPORT DOCS team, checking the internal notes given in booking.
- Entering all the documents which are received in between 8:30Am to 4:30 Pm (EST) on the same day whereas processing docs received after 4:30 pm next working day on priority basis.
- Submitting AES on and SI to carrier in timely manner
- Verifying that all proof received from carrier is correct per DUMMY or correction prior to ETD to avoid correction fees.
- Submitting SI to carrier prior to doc cut even if there is no container number as DUMMY then correcting it with SI re submit to carrier.
- Receiving final approval from customer if BL ok or not and if corrections needed later, charging a fee.
- Managing daily email replies and comments either to customer directly or client file managers
