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NTT DATA North America

Process Transformation Architect Director

NTT DATA North America
Bengaluru, India
8-10 Years
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Job Description

Key Responsibilities:

  • Map current-state BPS process flows and pain points
  • Redesign workflows for automation, agent integration, and digitization
  • Define key metrics: cycle time, FTE effort, error rate, ROI
  • Partner with tech teams to validate feasibility and iterate improvements
  • Drive change adoption across business and ops teams

Required Skills:

  • 8+ years in BPS process re-engineering or delivery (Lending, Claims, KYC, etc.)
  • Lean Six Sigma certification preferred
  • Strong business process modeling (BPMN, Visio, etc.)
  • Experience in AI/automation implementation or shared services

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Business Process Services
Employment Type:
Full time

Job ID: 143748289

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Last Updated: 02-03-2026 06:52:28 PM
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