Process Trainer || Virtual Interviews

Roles and Responsibilities: -

1. Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools.
2. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior.
3. Monitoring and evaluating the performance of new and existing employees.
4. Pre and Post Shift Briefing and download of every recent update on floor.
5. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc.
6. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies.
7. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement
8. Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients.
9. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates.

Desired Candidate Profile: -

• 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry.
• Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences.
• Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes.

Perks & Benefits: -

• Corporate work environment
• Salary upto 40K
• 6 Days environment
• Work From Office