Process Trainer || Virtual Interviews

Ienergizer

Gurugram

3-5 Years

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Posted 24 days ago
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Job Description

Job Title: Process Trainer
Company: iEnergizer
Department: Training Team
Work Mode: Work from Office
Salary: Up to 40,000 per month
Work Schedule: 6 days a week
Experience: 35 years in Process/Product Training (BPO/Call Centre)
Education: Any Graduate (preferred)
Skills: Excellent communication, presentation, facilitation; proficiency in MS Word, Excel, PowerPoint

Key Responsibilities:

Train new hires and conduct daily assessments, mock calls, and design training materials
Coach trainees on customer service skills including empathy and customer-centric behavior
Monitor performance of new and existing employees
Conduct pre/post shift briefings and share floor updates
Maintain training calendar, batch tracker, attendance, RAG reports, calibrations
Collaborate with trainers, SMEs, supervisors, and managers to identify and meet training needs
Deliver TNI and refresher trainings, map training impact for improvements
Support OJT with daily dip checks, monthly PKTs using gamification; share reports with clients
Lead weekly supervisor meetings with Ops and Quality

More Info

Job Type:

Permanent Job

Industry:

Outsourcing

Role:

Process Trainer

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Ienergizer

iEnergizer is a leading Business Process Outsourcing provider (“BPO”) of customer management solutions dedicated to delivering performance while actively supporting and advocating our client’s brand. iEnergizer helps our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals including: Healthcare Payers and Providers, Banking, Financial Services, Insurance, Gaming, Publishing and Legal.

We don’t consider ourselves simply an outsourcing provider. We are a trusted partner who acts as an extension of our clients' operations. iEnergizer provides our clients with high-quality service, while lowering operating costs in an innovative atmosphere that focuses on an exemplary customer experience, combined with continuous improvements in key business impacts. Being a mid-sized company enables us to offer clients the best of both worlds—the resources to provide a scalable environment, combined with an infrastructure that allows us to remain nimble and customer-focused.

Job ID: 119877791

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