Process Trainer - (US Healthcare)

Fresher

3.09 - 3.09 LPA(estd)

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Early Applicant

Job Description

Key Responsibilities:

Deliver New Hire Training (NHT) for US healthcare voice process Health and Welfare domain
Conduct regular refresher and upskilling training sessions based on process updates and quality gaps
Collaborate with Quality and Operations teams to identify training needs
Design, update, and maintain training content, SOPs, and job aids
Monitor training effectiveness through assessments, mock calls, and certification processes
Maintain training MIS and prepare weekly/monthly training performance reports
Ensure compliance with HIPAA and other regulatory guidelines in all training content
Support nesting and transition phases for new joiners to ensure seamless ramp-up