Process Trainer

Responsibilities:

• Designs training & test modules based on needs
• Should have international process training background
• Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations
• Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production
• Ensure 100percent adherence on client driven SOP & BEST T&D compliance
• Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
• Coordinates with all stakeholders to ensure New Hire training process runs effectively
• Prepare and attend all business / client reviews& work on the action plans to improve business performance
• Understanding of root cause analysis & reasons to better performance
• Process Excellence and Process Improvement Initiatives
• Supports Innovation & Continues Improvement to uplift sales performance
• Engaging Communication
• Support and monitor new trainees during the OJT (On the Job Training) period
• Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)