Process Trainer &Quality

Job Description

• Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills.
• Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency.
• The Candidate will be responsible for delivering high quality voice and accent training to our employees.

Required Candidate profile:

• Minimum 1 years of experience as a Trainer (Sales or Collection Process) in Call center.
• Candidate must proficient in Hindi (speak) and English language.
• Soft skill training working experience.
• Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel..