Process Trainer
Job Description
- Train a team of associates and impart knowledge that impact soft skills, process ,language or behaviors defined by client.
- Conduct refresher and update training on , Soft skills.
- Ongoing monitoring of associates performance and tracking deviations.
- Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's
- Regularly assess training needs to fill gaps in performance.
- Conduct periodic meetings & huddles with the team to gauge and improve performance.
- Track and ensure improvement of lower performing associates.
- Facilitating internal audits on communications and soft skills.
- Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
- Conduct refresher sessions with NH agents to keep them posted about Soft skills and Accent Neutralization.
- Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
- Train new hire batches, on communication, soft skills and cultural aspects.
More Info
Key Skills
About Company
Skills:
Learning management systems, Data Analysis, Coaching, Instructional Design, Microsoft Powerpoint, Facilitation
Skills:
training needs analysis , Coaching, new hire training, Instructional Design, Training Methodologies, Analytical Skills, Communication, Employee Development, Mentoring