Process trainer

Requirement- Should have minimum 1 year of experience into training.

Job Responsibilities -

· Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up

· Training new employees in areas including sales training, product knowledge, customer communications and internal systems

· Responsible for providing the product knowledge on Health Insurance to all new joiners.

· Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers

· Assist in delivery of on-going training programs

· Evaluate training and report on trainees

· Reviewing trainee's performances and preparing participants score sheets

· Arrange for follow-up training, or report following training sessions

· Timely & constructive feedback and counselling of the trainees

· Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Desired Skills:

• Required from a training background

• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring

• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

• Ability to communicate and resolve issues that affect Performance Criteria

• Ability to handle escalations from employees

• Ability to escalate issues to their supervisor or other internal departments

• Demonstrated language fluency in English, Hindi.

Qualifications-

Training Needs Analysis and New Hire Training skills

Presentation and Analytical Skills

Strong Communication skills

Experience in instructional design and training methodologies

Ability to assess training effectiveness and adapt training programs accordingly

Strong organizational and time-management skills

Previous experience in the insurance or financial services industry is a plus.

If Interested , please share your resume on [Confidential Information] or 9311501270.