Process Trainer

Greetings from Live Connections

Hiring for Process Trainer

Location –Hyderabad Ameerpet

Position Summary: The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, ensuring effective training of company's product/process knowledge along with soft-skills, and reporting results to supervisors is all a required part of this job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques. Trainer in a customer service process should possess a strong background in customer service.

Duties and Responsibilities:

Facilitate the integration of content with the knowledge and experience of the trainers.

Use a variety of training strategies/learning experiences

Review written materials of training participants

Seek feedback from participants

Modify the training approach and then observe and record the effects of the changes

Create activities that allow for the active participation of everyone in the group

Sense the need of trainees on an individual bases and as a group

Education Requirements:

Graduate degree, Knowledge of adult learning techniques and training effectiveness measures

Experience Requirements: 2 Years as a Trainer in relevant line of business

Skills and Abilities:

Excellent written and verbal communication skills.

Ability to handle a batch of 20-25 new hires – all requirement from on boarding coordination to process training and evaluation.

Ability to maintain a batch training docket and draw/highlight relevant inference on the same.

Beginners knowledge of excel and ability to design effective presentations on process/soft skills trainings modules

Ability to provide constructive feedback to the trainees could be new or existing.

Ability to achieve process certification/skill gap training/soft skills/ upskills training efficacy.

Ability to measure, achieve and improve 0-30 performance of new hire batches. Ability to achieve retention targets

Apply on [Confidential Information]

7995831110