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Process Trainer - L&D

Matrimony com
Chennai
2-6 Years

This job is no longer accepting applications

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  • Posted 5 months ago

Job Description

Key Responsibilities:

  • Conduct New Hire Training (NHT) sessions to ensure smooth onboarding
  • Deliver structured training on business processes, tools, and product features
  • Design, develop, and update training content, manuals, and SOPs
  • Collaborate with Operations, Quality, and Product teams to maintain up-to-date training material
  • Identify knowledge or performance gaps through Training Needs Identification (TNI)
  • Monitor post-training performance, assessments, and gather feedback for improvements
  • Organize and lead refresher, upskilling, and floor support sessions
  • Maintain accurate training records, reports, and compliance documentation
  • Foster a strong learning environment and encourage continuous improvement

More Info

Job Type:
Permanent Job
Industry:
Publishing, Internet
Role:
Process Trainer
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Matrimony com

Matrimony.com Ltd is India's first pure-play Consumer Internet Company to get listed. Its flagship brand, Bharat Matrimony, is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). The company provides matchmaking and marriage-related services through websites, mobile sites, and mobile apps, complemented by 130+ company-owned retail outlets. Its flagship matchmaking services include Bharat Matrimony, Elite Matrimony, and Community Matrimony. As a testament to its commitment to employee satisfaction and workplace culture, Matrimony.com is proudly certified as a Great Place to Work®. This achievement is yet another feather in the cap of an industry leader setting benchmarks in business and creating a positive and inclusive work environment. With strong leadership in matchmaking, the company is expanding into the highly unorganised $55 billion marriage services industry through WeddingBazaar and Mandap.com. The goal is to build a billion-dollar revenue company and create a lasting legacy for generations to come.

Job ID: 130606749

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Last Updated: 30-10-2025 09:12:30 AM
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