Process Trainer

Key Responsibilities:

• Conduct process and product training for new hires and existing employees
• Create, update, and maintain training materials and documentation
• Assess training effectiveness and identify areas for improvement
• Provide floor support and post-training feedback to enhance performance
• Collaborate with operations, quality, and HR teams to align training with business goals
• Track training attendance, assessments, and performance reports
• Identify knowledge gaps and conduct refresher or upskilling sessions as needed

Candidate Profile:

• 2 to 7 years of experience in process training, preferably in BPO, customer service, or technical support environments
• Excellent communication, presentation, and facilitation skills
• Strong understanding of adult learning principles and training methodologies
• Ability to manage multiple training batches and deadlines effectively
• Experience in training needs analysis and content development
• Familiarity with LMS platforms and basic data reporting tools