Process Trainer - International Banking

Key Deliverables:

• Deliver end-to-end onboarding and process training in banking operations
• Design and update training materials, SOPs, and assessments per business needs
• Track trainee progress, provide coaching, and conduct performance evaluations
• Partner with operations and QA teams to ensure process alignment and compliance

Role Responsibilities:

• Conduct refresher and cross-skill training based on performance gaps
• Customize training delivery for varied learner profiles
• Maintain accurate training documentation and reports
• Support change management and knowledge transition initiatives