Responsibilities
Why This Opportunity is Unique
At Principal, we offer an outstanding opportunity to be a part of a world-class team in the Finance and Insurance industry. As a Process Specialist - US insurance, you will be instrumental in ensuring flawless transaction processing and customer happiness. Our ambitious team is committed to excellence and continuous learning, providing a fertile ground for your professional growth.
Key Responsibilities
- Review, analyze, and process transactions according to business process documents.
- Ensure customer happiness by demonstrating accuracy, attention to detail, and timely, methodical transaction processing.
- Respond promptly to queries from internal and external collaborators.
- Perform routine tasks independently with little supervision.
- Continuously update job knowledge using available resources to positively impact your work.
- Take responsibility for completing new and varied requests assigned by your supervisor.
- Develop and maintain positive relationships with peers, mentors, support functions, and leaders.
- Strictly adhere to PGS policies and show flexibility to meet business needs.
Qualifications
Requirements
- Bachelor's degree or equivalent experience – 15 years of formal education from a recognized and accredited university.
- Minimum 1-3 years experience in transaction processing within the Insurance and Financial Domain is preferred.
- Typing skills of 30-35 Wpm, 30-35 Npm, with 98% accuracy.
- Proficient in MS Office.
- Excellent written and verbal communication skills.
- Capability to handle routine tasks independently with little oversight.
- Strong initiative and ability to work effectively within a team environment.
- Capability to balance multiple responsibilities and adapt to new demands.
- Ability to embrace change and support others through the change process.
- Ability to make sound business decisions by raising ethical issues or concerns.
- Shift timings -10.30 am to 7.30 pm. (general)
- 1.30 to 10.30 pm (should be flexible for rotational shift)
Additional Information
Experience Principal
- At Principal, we value connecting on both a personal and professional level. Together, were imagining a more purpose-led future for financial services and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
- Principal is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Join us and contribute to our mission of delivering world-class service standards. Your role will be pivotal in ensuring our operations are seamless and our customers are satisfied. At Principal, your growth is our priority. Together, we will reach new heights of success!
