Responsibilities
As a Process Specialist , you will verify, craft, and update policy administration records for group and individual customers. You will work within defined service level agreements (SLAs). This outstanding opportunity allows you to join a world-class team ensuring flawless and accurate transaction processing in Finance/Insurance. Your expertise is vital for maintaining our high standards of customer happiness.
Key Responsibilities
- Review, analyze, and process transactions accurately in accordance with business process documents.
- Strive to meet service standards by demonstrating attention to detail and methodical transaction processing.
- Work independently on routine matters with minimal supervision.
- Update job knowledge continuously using available resources, resulting in a positive impact at work.
- Be flexible and multitask by accepting ownership for new and different requests assigned by your supervisor.
- Use your initiative effectively within a team environment.
- Provide timely responses to queries from internal and external collaborators.
- Comply strictly with PGS policies and adapt flexibly as per business needs.
- Develop positive relationships with peers, mentors, support functions, and leaders.
Must Have
- Minimum 1-3 years of experience in transaction processing within the Insurance and Financial domain.
- Typing skills: 30 to 35 Wpm, 30 to 35 Npm, with 98% accuracy.
- Proficient in MS Office.
- Excellent written and verbal communication skills.
- Willingness to work in rotational shifts.
Proficiencies
- Make Sound Business Decisions: Raise ethical issues or concerns in the decision-making process with minimal direction and recognize symptoms indicating problems.
- Embrace Change: Seek opportunities to acquire new knowledge, skills, and experiences, and communicate opportunities to improve processes and practices. Readily adapt to organizational change and support others through the change process.
- Build Positive Relationships: Relate to others in an accepting and respectful manner, maintaining positive relationships even under difficult circumstances.
- Results Oriented: Deliver on commitments accurately and timely by maintaining a consistent, high level of efficiency.
Reporting Relationship
- Associate Manager- Operations
regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Additional Information
At Principal, we value connecting on both a personal and professional level. Together, were imagining a more purpose-led future for financial services and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without
