Process Improvement Director

Key Responsibilities

• Strategic Leadership:Partner with clients to assess existing processes and identify opportunities for improvement aligned with business objectives.
• Develop and execute process improvement strategies to enhance client KPIs such as productivity, quality, efficiency, and customer satisfaction.
• Act as a trusted advisor to clients, providing data-driven insights and solutions to enhance service journeys.
• Six Sigma Expertise:Lead complex process improvement initiatives using Six Sigma methodologies (DMAIC, Lean, Kaizen, etc.).
• Serve as a subject matter expert in Six Sigma tools and techniques to solve critical business problems.
• Mentor and coach project teams, including Green Belts and Black Belts, to ensure successful project delivery.
• Client Engagement:Build strong relationships with clients to understand their operational challenges and align improvement initiatives with their goals.
• Regularly communicate progress, deliverables, and outcomes to stakeholders at all levels.
• Operational Excellence:Design, implement, and monitor new workflows, policies, and procedures to streamline operations.
• Develop data collection and analysis mechanisms to track the impact of process changes.
• Ensure compliance with industry standards and regulatory requirements in all improvement initiatives.
• Performance Measurement:Define, measure, and analyze key performance metrics to evaluate the success of process improvement projects.
• Provide detailed reporting and presentations showcasing ROI and impact on client KPIs.
• Change Management:Lead change management efforts to foster a culture of continuous improvement within the client organization.
• Design and deliver training sessions to upskill client teams on process improvement methodologies.

Qualifications

• Education:Bachelor s degree in Business, Operations Management, Engineering, or a related field (Master s preferred).
• Certifications:Certified Six Sigma Master Black Belt/Black Belt (mandatory). Additional certifications in Lean, Kaizen, or Agile methodologies are a plus.
• Experience:15+ years of demonstrated success in process improvement, continuous improvement, and service journey optimization in diverse industries.
• Analytical Skills:Expertise in data analysis, statistical modeling, and problem-solving. Proficiency in tools such as Minitab, Tableau, or Power BI .
• Leadership:Strong ability to influence, lead, and inspire cross-functional teams and stakeholders.
• Communication:Exceptional verbal and written communication skills, with a track record of delivering impactful presentations to executive leadership.
• Client-Focused:Proven experience working in client-facing roles, with the ability to build trust and drive measurable results.