Process Executive - Voice Process

• Position: Process Executive (Contact Centre)
• Experience: 02 Years (Freshers welcome)
• Location: Gurugram (Work from Office)
• Shift: US Time Zone (7:30 PM 4:30 AM)
• Notice Period: Immediate
• Budget: 4.2 LPA
• Cab Facility: Two-way (Pick-up & Drop)

Key Responsibility Area:

The fundamental duties & tasks the define the job are:

Responsible for inbound & outbound calls with end customers to resolve customer queries.

Responsible for reverting customer queries via email.

Gather appropriate data from the internal tools to substantiate transaction validity, evaluated

information gathered & determine the appropriate course of action.

Responsible for providing high quality customer service by responding to telephone inquiries and

customer requests.

Eligibility Criteria:

Education Graduate

Strong verbal & written Communication Skills.

Flexible to work in 24*7 shift timings.

Minimum 6-Months experience in US or UK customer care support.

Essential duties and responsibilities:

Comply with data integrity and security policies

Follow required procedure & guidelines

The ideal candidate for this role would have:

Strong verbal & written communication skills along with active listening

Good Analytical skills

Quick Learning Ability

Ability to multi-task, set priorities & manage time effectively

Attention to detail

Benefits & Perks:

Competitive Salary

Medical insurance

Two weekly offs 5 days working and 2 Week Offs

Hassle-free transit to work Cab facility available for pick & drop