Process Executive - Voice

POSITION Process Executive – Voice ( International Voice Process )

LOCATION Chennai, India

Education – Graduate

Experience - 0 - 3 Years

• Strong verbal & written Communication Skills. • Flexible to work in 24*7 shift timings. • Minimum 6-Months experience in US or UK customer care support.

• Attention to detail Benefits & Perks: • Competitive Salary • Medical insurance • Two weekly offs – 5 days working and 2 Week Offs 

CTC : up to 4 LPA

Shift: US Time Zone : 7;30 pm to 4:30 am

Notice Period: Immediate – 15 days

Key Responsibility Area: The fundamental duties & tasks the define the job are:

• Responsible for inbound & outbound calls with end customers to resolve customer queries.

• Responsible for reverting customer queries via email.

• Gather appropriate data from the internal tools to substantiate transaction validity, evaluate information gathered & determine the appropriate course of action.

• Strong verbal & written communication skills along with active listening

• Good Analytical skills

• Quick Learning Ability

• Ability to multi-task, set priorities & manage time effectively