To provide efficient and professional customer service through voice-based communication channels, addressing queries, resolving issues, and ensuring customer satisfaction.
- Key Responsibilities:
- Handle inbound and outbound calls to assist customers with product or service-related inquiries.
- Provide accurate information, troubleshoot problems, and offer solutions in a timely manner.
- Maintain a polite, empathetic, and professional tone throughout interactions.
- Document customer interactions and update records in the system.
- Escalate complex issues to higher support levels when necessary.
- Strive to meet performance metrics such as call quality, resolution time, and customer satisfaction score
- Skills Competencies:
- Strong verbal communication skills with fluency in English (and regional languages if required).
- Active listening and problem-solving abilities.
- Patience, empathy, and customer-centric mindset.
- Ability to work in a fast-paced environment and handle multiple queries efficiently.
- Basic computer literacy and familiarity with CRM tools.
This job is provided by Shine.com
